Contact Us
Contact IntroEase to learn more about our services for care providers or explore opportunities as an independent live-in carer. Get in touch today.
No Sign-up Fees
Only pay when you need our service
Qualified & DBS Checked
We’re here to help and answer any questions you may have. Whether you’re looking for more information about our services or exploring opportunities as an independent live-in carer, we’re happy to assist.
Get in touch by phone, email, or by completing the form below. We look forward to hearing from you.
Contact Us Form
Frequently Asked Questions
About Our Independent Live-in Care Service
Essential Information for Care Providers
Find answers to the most common questions about arranging care with our independent care professionals through IntroEase LTD.
From the types of care available and supported conditions to costs and carer qualifications, this FAQ section covers everything you need to know to make an informed decision.
How can I register or request for Live-In Care Services?
Feel free to fill in the form on the contact us page to start the process.
Will I have a monthly or yearly contract?
No, we operate on a rolling agreement rather than a monthly or yearly contract. If you wish to terminate the care, we request two one weeks’ notice. In the event of an acute hospital admission or death, please inform us as soon as possible. Naturally, you won’t be charged for ending the agreement on short notice in such circumstances.
Is there a sign up fee?
No, IntroEase does not charge any sign-up or joining fees for using our services.
How much notice clients need to give to terminate a placement once started?
We ask for 7 days’ notice to terminate once the carer has started the placement, there will be a charge if terminated without the said notice period.
Can I change carers?
Yes — you always have the flexibility to request an alternative carer at any time, without extra costs. If your needs change, or if you would prefer someone with specific skills, you can either log in to our online portal to browse available carers, or simply request our support through the platform.
It’s entirely your choice who you’d like to work with.
Do IntroEase manage the performance of the Live-in Carers?
At IntroEase, we serve as an introductory platform that links carers with those in need of their services. Our support continues after the introduction, but we do not interfere with the carers’ execution of their responsibilities, manage their performance, or act as their employer. This approach allows carers and clients to operate independently.
How are ICP vetted?
Before ICP members become visible to you on the platform they will have been through our onboarding process, which includes but is not exhaustive, Interview, Screening, Right to Work, DBS – checked (within the last three years), experience, training and referencing.
Do Carer Members wear a uniform
No – if you would like your ICP to wear one then you would need to supply one.
Do your provide Live-in care?
Yes, we offer a Live-in service in Great Britain.
I need a service that isn't listed on the website?
If you require something not listed on the website, please email us at [email protected] or call 01727 238 040 to see if we can help.
Essential Information for Carers
Get clear answers to the most common questions about working as a self-employed Live-In Carer with IntroEase.
From required experience and insurance to placement opportunities and travel costs, this FAQ section covers everything you need to know before getting started.
What is live-in care?
Live-in care is a popular alternative to residential homes, allowing older people to stay independent in the comfort of their own home. It provides personalised support, companionship, and peace of mind, while reducing the risks of isolation and loneliness.
What experience do I need?
We ask that the self-employed carers have 6+ months of professional live in care experience in adult or elderly care and must be happy to provide references.
How much notice is needed if I wish to leave a placement
We as for at least 7 days’ notice in order to leave a placement, however, we understand that emergencies may happen were you need to leave short notice. Please note you cannot leave a placement until alternative cover has arrived.
How much notice will I have before starting a placement?
This will depend on the start date of the placement, some may be short notice and starting the same day, other within a few days or the next week.
How many hours does a Live-In carer work
There’s no fixed rule for live-in care — it depends on the client’s needs and personal arrangements. With IntroEase, you and the client can agree on the hours that work best.
As a guide, many families expect carers to provide support for around 7–10 hours a day, with regular breaks (often up to 2 hours a day, when safe to do so). Carers are present in the home 24/7, but they also need sufficient rest. If night-time support is needed frequently, client and or families may wish to arrange additional overnight help.
Will I return to the same placement?
Once the placement concludes, we will gather feedback from both the client and you. If the feedback is positive and there is a need to cover the placement again, we will inquire about your availability.
Can I choose not to accept a placement that has been offered?
Yes, we will never force anyone to undertake a placement they are not comfortable with.
Do I have to be self-employed to work as a Live-In Carer with IntroEase?
Yes – all the carers need to be registered as self-employed. IntroEase operates solely as an introductory agency. Carers must be self-employed; no employment is offered. This means that you are responsible for your own taxes and National Insurance contributions.
Do I need insurance to work with clients through IntroEase?
We recommend all the self-employed carers obtain relevant insurance – having the right insurance in place can help protect you legally and financially from potential risks.
Which areas of the UK do you cover?
For live-in services we cover care packages nationally.
What happens if I don't get on with my client?
If you don’t get on with your client, you would need to let the client and family know that you are unable to continue as one of their Carer members. You should be aware that you have a duty of care and to ensure the safety of the client. Therefore you must make sure there is an alternative in place to cover your calls before you withdraw from a package.
Can I choose my own clients?
Yes, you can choose your own clients.
Do you offer flexible hours? (full time/part time)
Yes, at IntroEase LTD you are in complete control of the hours and days that you work.
